.soa-root,.soa-root *{box-sizing:border-box}.soa-root{font-family:Montserrat,Arial,sans-serif;position:fixed;z-index:100;inset:0;pointer-events:none}.soa-root[hidden]{display:none}.soa-backdrop{position:absolute;inset:0;background:rgba(6,24,44,.58);backdrop-filter:blur(3px);opacity:0;transition:.22s;pointer-events:none}.soa-panel{position:absolute;right:28px;bottom:28px;width:min(520px,calc(100vw - 32px));max-height:calc(100vh - 56px);overflow:auto;background:#fff;border-radius:24px;padding:30px;box-shadow:0 24px 80px rgba(0,31,61,.3);transform:translateY(22px) scale(.97);opacity:0;transition:.22s;pointer-events:none}.soa-root.is-open .soa-backdrop,.soa-root.is-open .soa-panel{opacity:1;pointer-events:auto}.soa-root.is-open .soa-panel{transform:none}.soa-close{position:absolute;right:14px;top:12px;width:38px;height:38px;border:0;border-radius:50%;background:#edf3f8;color:#17344f;font:500 27px/1 Arial;cursor:pointer}.soa-close:hover,.soa-close:focus{background:#dce8f1;outline:2px solid var(--soa-primary);outline-offset:2px}.soa-header{display:flex;align-items:flex-start;gap:18px;padding-right:28px}.soa-logo{width:105px;height:46px;object-fit:contain}.soa-brand{flex:0 0 auto;font-weight:800;font-size:18px;color:var(--soa-primary);padding-top:7px}.soa-brand span{color:var(--soa-accent)}.soa-header h2{font-size:24px;line-height:1.2;color:#092b4b;margin:0 0 8px;font-weight:800}.soa-header p{font-size:14px;line-height:1.55;color:#506579;margin:0}.soa-form{margin-top:23px}.soa-search-row{display:flex;gap:9px}.soa-search-row input{min-width:0;flex:1;height:50px;border:1px solid #cbd8e3;border-radius:12px;padding:0 15px;font:500 14px Montserrat,Arial;color:#17344f;outline:none}.soa-search-row input:focus{border-color:var(--soa-primary);box-shadow:0 0 0 3px rgba(7,86,163,.15)}.soa-search-row button{border:0;border-radius:12px;background:var(--soa-primary);color:#fff;padding:0 18px;font:700 13px Montserrat,Arial;cursor:pointer;white-space:nowrap}.soa-search-row button:hover{filter:brightness(.92)}.soa-form.is-loading button{opacity:.65;pointer-events:none}.soa-hint{font-size:10px;color:#7b8c9b;margin:8px 2px 0}.soa-status{font-size:13px;color:#3c5368;margin:18px 0 9px;font-weight:600}.soa-results{display:grid;gap:9px}.soa-result{display:block;border:1px solid #e0e8ef;border-radius:14px;padding:13px 15px;text-decoration:none!important;background:#fff;transition:.17s}.soa-result:hover{border-color:var(--soa-primary);transform:translateY(-1px);box-shadow:0 8px 20px rgba(7,86,163,.1)}.soa-result small{display:block;color:var(--soa-accent);font-size:9px;text-transform:uppercase;letter-spacing:.08em;font-weight:800}.soa-result strong{display:block;color:#092b4b;font-size:15px;margin:3px 0}.soa-result span{display:block;color:#657789;font-size:12px;line-height:1.45}.soa-result b{display:block;color:var(--soa-primary);font-size:11px;margin-top:7px}.soa-whatsapp{display:block;margin-top:16px;padding:13px;text-align:center;border-radius:12px;background:#effaf3;color:#13753b!important;font-size:12px;font-weight:700;text-decoration:none!important}.soa-float{position:fixed;right:24px;bottom:24px;border:0;border-radius:999px;background:var(--soa-primary);color:#fff;box-shadow:0 10px 32px rgba(0,43,84,.28);padding:10px 17px 10px 10px;display:flex;align-items:center;gap:9px;font:700 12px Montserrat,Arial;cursor:pointer;pointer-events:auto}.soa-float-icon{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:var(--soa-accent);font-size:17px}.soa-root.is-open .soa-float{display:none}.soa-lock{overflow:hidden}.screen-reader-text{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
/* Atendente flutuante v1.1 */
.soa-float.has-character{right:18px;bottom:0;width:190px;height:230px;padding:0;border-radius:0;background:transparent;box-shadow:none;display:block;overflow:visible;isolation:isolate}
.soa-character-wrap{position:absolute;right:0;bottom:-5px;width:155px;height:218px;display:block;filter:drop-shadow(0 14px 18px rgba(0,28,62,.28));transition:transform .28s cubic-bezier(.2,.8,.2,1),filter .28s;z-index:2}
.soa-character{display:block;width:100%;height:100%;object-fit:contain;object-position:center bottom;user-select:none;-webkit-user-drag:none}
.soa-online-dot{position:absolute;right:12px;top:34px;width:15px;height:15px;border:3px solid #fff;border-radius:50%;background:#31c76a;box-shadow:0 0 0 0 rgba(49,199,106,.5);z-index:4;animation:soa-pulse 2s infinite}
.soa-speech{position:absolute;right:132px;top:42px;min-width:170px;padding:14px 17px;border:1px solid rgba(7,86,163,.12);border-radius:16px 16px 4px 16px;background:rgba(255,255,255,.97);color:#0b3155;box-shadow:0 14px 38px rgba(0,37,74,.18);font-size:15px;font-weight:800;line-height:1.25;text-align:left;white-space:nowrap;opacity:0;visibility:hidden;transform:translateX(12px) scale(.94);transform-origin:right bottom;transition:opacity .2s,transform .25s,visibility .2s;z-index:1}
.soa-speech:after{content:"";position:absolute;right:-9px;bottom:0;border-style:solid;border-width:10px 0 0 12px;border-color:transparent transparent transparent #fff}
.soa-speech small,.soa-speech b{display:block}.soa-speech small{margin-bottom:3px;color:#20a85a;font-size:9px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.soa-speech b{margin-top:5px;color:var(--soa-primary);font-size:9px;font-weight:600}
.soa-float.has-character:hover .soa-character-wrap,.soa-float.has-character:focus .soa-character-wrap,.soa-float.has-character:focus-visible .soa-character-wrap{transform:translateY(-7px) scale(1.035);filter:drop-shadow(0 18px 22px rgba(0,28,62,.34))}
.soa-float.has-character:hover .soa-speech,.soa-float.has-character:focus .soa-speech,.soa-float.has-character:focus-visible .soa-speech{opacity:1;visibility:visible;transform:none}
.soa-float.has-character,.soa-float.has-character:hover,.soa-float.has-character:focus,.soa-float.has-character:active,.soa-float.has-character:focus-visible{border:0!important;outline:0!important;box-shadow:none!important;background:transparent!important;text-decoration:none!important}
.soa-panel{border:1px solid rgba(255,255,255,.7);background:linear-gradient(155deg,#fff 0%,#f8fbfe 100%)}
.soa-header:before{content:"";display:block;position:absolute;left:0;top:0;width:100%;height:5px;background:linear-gradient(90deg,var(--soa-primary),#168cff,var(--soa-accent))}
@keyframes soa-pulse{0%{box-shadow:0 0 0 0 rgba(49,199,106,.5)}65%{box-shadow:0 0 0 9px rgba(49,199,106,0)}100%{box-shadow:0 0 0 0 rgba(49,199,106,0)}}
@keyframes soa-view-in{from{opacity:0;transform:translateX(8px)}to{opacity:1;transform:none}}
.soa-whatsapp[type=button]{width:100%;border:0;font-family:inherit;cursor:pointer}.soa-whatsapp[type=button]:hover{background:#e1f6e9}.soa-departments[hidden]{display:none}.soa-departments{animation:soa-view-in .22s ease}.soa-departments-back{border:0;background:transparent;color:var(--soa-primary);padding:0 0 12px;font:700 12px Montserrat,Arial;cursor:pointer}.soa-departments h3{margin:0;color:#092b4b;font-size:21px;line-height:1.25}.soa-departments>p{margin:7px 0 17px;color:#657789;font-size:13px;line-height:1.5}.soa-department-list{display:grid;gap:9px}.soa-department{display:grid;grid-template-columns:42px 1fr 16px;gap:12px;align-items:center;padding:13px;border:1px solid #e0e8ef;border-radius:14px;background:#fff;text-decoration:none!important;transition:.17s}.soa-department:hover,.soa-department:focus{border-color:var(--soa-primary);box-shadow:0 8px 20px rgba(7,86,163,.1);transform:translateY(-1px);outline:0}.soa-department-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:12px;background:#edf5fc;font-size:20px}.soa-department strong{display:block;color:#092b4b;font-size:14px}.soa-department small{display:block;margin-top:3px;color:#657789;font-size:11px;line-height:1.4}.soa-department>b{color:var(--soa-primary);font-size:22px}
.soa-whatsapp,.soa-whatsapp[type=button]{display:flex;align-items:center;justify-content:center;gap:10px;min-height:48px;padding:13px 18px;border:0;border-radius:14px;background:linear-gradient(135deg,#25d366,#16a34a);color:#fff!important;box-shadow:0 9px 22px rgba(22,163,74,.24);font:800 12px Montserrat,Arial;letter-spacing:.01em;text-decoration:none!important;cursor:pointer;transition:transform .18s,box-shadow .18s,filter .18s}.soa-whatsapp svg{flex:0 0 22px;width:22px;height:22px}.soa-whatsapp:hover,.soa-whatsapp[type=button]:hover,.soa-whatsapp:focus{background:linear-gradient(135deg,#2cdb70,#149444);color:#fff!important;filter:none;transform:translateY(-1px);box-shadow:0 12px 26px rgba(22,163,74,.32);outline:0}.soa-whatsapp:focus-visible{outline:3px solid rgba(37,211,102,.3);outline-offset:3px}
@media(max-width:600px){.soa-panel{right:0;bottom:0;width:100%;max-height:88vh;border-radius:22px 22px 0 0;padding:25px 18px 20px}.soa-backdrop{background:rgba(6,24,44,.5)}.soa-header{display:block}.soa-logo{margin-bottom:12px}.soa-brand{display:block;margin-bottom:12px}.soa-header h2{font-size:21px}.soa-search-row{display:block}.soa-search-row input,.soa-search-row button{width:100%}.soa-search-row button{height:48px;margin-top:8px}.soa-float{right:14px;bottom:14px}.soa-close{right:12px;top:10px}.soa-float.has-character{right:4px;bottom:0;width:142px;height:172px}.soa-character-wrap,.soa-float.has-character:hover .soa-character-wrap,.soa-float.has-character:focus .soa-character-wrap{width:118px;height:166px;transform:none}.soa-online-dot{right:8px;top:27px}.soa-speech,.soa-float.has-character:hover .soa-speech,.soa-float.has-character:focus .soa-speech{right:102px;top:35px;min-width:140px;padding:11px 13px;font-size:13px;opacity:0;visibility:hidden;transform:translateX(10px) scale(.95)}.soa-float.is-prompt-visible .soa-speech,.soa-float.is-prompt-visible:hover .soa-speech,.soa-float.is-prompt-visible:focus .soa-speech{opacity:1;visibility:visible;transform:none}.soa-float.is-prompt-visible .soa-character-wrap{transform:translateY(-4px)}.soa-speech b{display:block}}
@media(prefers-reduced-motion:reduce){.soa-panel,.soa-backdrop,.soa-result{transition:none}}
.soa-whatsapp,.soa-whatsapp[type=button]{text-transform:none!important}
.soa-whatsapp[hidden]{display:none!important}.soa-departments{padding-top:8px}.soa-departments-back{display:inline-flex;align-items:center;min-height:38px;margin:0 0 18px;padding:8px 14px;border-radius:10px;background:#edf5fc;color:var(--soa-primary);font-size:12px}.soa-departments-back:hover,.soa-departments-back:focus{background:#dcecf9;outline:2px solid rgba(7,86,163,.16);outline-offset:2px}.soa-departments h3{margin:0 0 10px;line-height:1.35}.soa-departments>p{margin:0 0 22px;line-height:1.6}.soa-department-list{gap:12px}.soa-department{padding:15px 14px;min-height:72px}.soa-department strong{margin-bottom:4px}.soa-department small{line-height:1.5}
@media(max-width:600px){.soa-departments{padding-top:6px}.soa-departments-back{margin-bottom:16px}.soa-departments h3{font-size:19px;margin-bottom:9px}.soa-departments>p{margin-bottom:18px}.soa-department-list{gap:10px}.soa-department{padding:13px;min-height:68px}}